Terms of Service

1. Who We Are

These Terms of Service (“Terms”) are an agreement between you and Prosper Health & Aesthetics (“Prosper,” “we,” “us,” or “our”), a direct-pay medical wellness clinic operating at 5402 Morningside Ave, Sioux City, IA 51106. They govern your access to and use of https://www.prosperdirecthealth.com, our online shop, and any related services provided by our clinic.

2. Not Medical Advice

The content on this website — including service descriptions, blog posts, product copy, and FAQs — is for general informational purposes only and is not a substitute for medical advice, diagnosis, or treatment. It does not create a patient-provider relationship. Always seek the advice of a qualified healthcare provider about your individual medical situation. Never disregard professional medical advice or delay seeking it because of something you read on this website.

A patient-provider relationship is established only after you complete an intake, are evaluated by a Prosper Health provider, and a treatment plan is agreed upon in writing.

3. Services and Results

Cosmetic, wellness, and medical services offered by Prosper involve inherent medical risk. Results vary from person to person and depend on factors outside our control, including genetics, health history, lifestyle, and treatment compliance. We make no guarantee or warranty, express or implied, about the outcome of any service. Your provider will discuss realistic expectations, risks, and alternatives with you before any treatment begins, and you will be asked to sign treatment-specific informed consent.

4. Booking, Cancellations & No-Shows

Appointments can be booked online, by phone, or in person. We request at least 24 hours notice for cancellations or reschedules. No-shows or cancellations with less than 24 hours notice may be subject to a cancellation fee at the discretion of the clinic. Treatments requiring a deposit (e.g., memberships, certain aesthetic packages) are governed by the specific terms provided at time of booking.

5. Online Shop

Products sold through our online shop are curated by the Prosper clinical team and intended for personal use. Orders are final when payment is accepted. Prices are listed in US dollars and may change without notice. Applicable sales tax is calculated at checkout when required.

Payments are processed by Stripe, a PCI-compliant third-party payment processor. We do not store your full card details on our servers.

See our Shipping Policy and Returns Policy for details on fulfillment, delivery, and eligibility for refunds.

6. Dietary Supplements Disclaimer

Dietary supplements sold through our shop are not drugs and have not been evaluated by the U.S. Food and Drug Administration (FDA). They are not intended to diagnose, treat, cure, or prevent any disease. Supplement statements reflect the manufacturer’s research and intended use. Always consult your Prosper provider or primary-care physician before starting any supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.

7. User Conduct

You agree not to use our website to: (a) violate any law; (b) harass, abuse, or harm another person; (c) impersonate another individual or misrepresent your identity; (d) interfere with or disrupt the site’s normal operation; (e) attempt to gain unauthorized access to any portion of the site, our accounts, or our systems.

8. Intellectual Property

All content on this website — including text, graphics, logos, photos, product descriptions, and original blog posts — is the property of Prosper Health & Aesthetics or its licensors and is protected by US and international copyright and trademark laws. You may not copy, reproduce, distribute, or create derivative works from this content without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Prosper Health & Aesthetics, its owners, employees, and affiliates will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of this website or our services. Our total liability for any claim arising out of or related to these Terms will not exceed the amount you paid us in the twelve months preceding the claim.

Nothing in these Terms limits your rights under applicable law, and some jurisdictions do not allow certain limitations — in those cases, the limitation applies to the maximum extent permitted.

10. Indemnification

You agree to indemnify and hold harmless Prosper Health & Aestheticsand its employees from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms, your misuse of the website or services, or your violation of any law or the rights of any third party.

11. Governing Law

These Terms are governed by the laws of the State of Iowa without regard to its conflict-of-laws principles. Any legal action arising out of or related to these Terms will be brought exclusively in the state or federal courts located in Woodbury County, Iowa, and you consent to the jurisdiction of those courts.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we’ll update the “Last updated” date above. Material changes will be announced on our website or by email. Your continued use of the site after changes take effect means you accept the updated Terms.

14. Contact Us

Questions about these Terms? Reach us at info@prosperdirecthealth.com or 712-639-6304, or write to us at 5402 Morningside Ave, Sioux City, IA 51106.